Trust and Safety

Standards make us work.

Creating a community marketplace where everyone can participate requires a foundation of trust. As Storedby continues to grow, it is important that we publish the standards that have shown evident in our global community. 

Safety

Your Storedby experience begins the moment you have or need space! Embracing the Storedby experience is only possible when you trust and are comfortable with this community. As a result safety is our first priority - we require that you refrain from endangering or threatening anyone.

Harming yourself or others

You should not commit physical or sexual assault, sexual abuse, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will. Members of dangers organizations, including terrorist, organized criminal, and violent racist groups, are not welcome in this community.

Threatening anyone

You should not convey an intent to harm anyone by your words or physical actions. We also take threats of self-harm as seriously as we do actions and so this means that we will intervene if we become aware of a threat.

Creating hazardous situations

You should not keep unsecured weapons, disease risks, or dangerous animals in your listing, nor should you create conditions that increase the likelihood of a fire or impede escape in the event of emergency.

Security

Our Storedby community members share their space. Whether you are opening your home as a host or experiencing a host's space as a renter, you should trust that you will feel secure. We ask you to respect others' property, information, and personal belongings.

Theft, vandalism, or extortion

You should not take property that is not yours, use someone elses' property without their permission, copy others' keys or identity documents, damage others' property, squat in listings after a renter is concluded, or threaten anyone with bad ratings or any other penalty or harm to obtain compensation or other benefits.

Spam, phishing, or fraud

You should not make transactions outside of Storedby's payment system; commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system; or make false claims against other members of the community.
Violating others' privacy or intellectual property rights
You should not access others' accounts without authorization, have undisclosed or ill-sited cameras in your listing, spy on other people, or otherwise violate others' privacy, copyright or trademarks.

Fairness

Fairness is what unites us together, what makes it possible for our renters and hosts to trust one another, integrate seamlessly within communities, and create mutually beneficial experiences.
Discriminatory behavior or hate speech
You should treat everyone with respect in every interaction. You should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Additionally, insulting others on these bases is not allowed. 

Bullying or harassing others

You should not share personal information to shame or blackmail others, repeatedly target others with unwanted behavior, engages in coercive or persistent and unwanted sexual advances, defame others, or violate our review and content standards.

Disturbing the surrounding community

You should not disturb common spaces, treat neighbors poorly, create a pervasive nuisance for those around you, or persistently fail to respond to neighbor or community concerns.
Authenticity
Since the Storedby community is built on trust, authenticity is essential - it requires a balance of shared expectations, honest interactions, and accurate details.

Misrepresenting yourself

You should not provide a false name or date of birth, use listings for commercial purposes without your host’s permission, have events or parties without your host’s approval, maintain duplicate accounts, or create an account if you are under 18.

Misrepresenting your spaces

You should not provide inaccurate location information, have incorrect availability, mislead people about the type, nature, or details of your listing, substitute one listing for another, set up fake or fraudulent listings, leave fraudulent reviews, engage in deceptive pricing, or fail to disclose hazards and habitability issues.

Reliability

Every Storedby experience is unique and so is each detail specific to a space, renter, and host. Since our community makes commitments based on these details, we have to be able to trust each other's reliability - whether in a timely communication, the condition of the space, or in the expectations we set.

Breaking commitments

Absent extenuating circumstances, you should not cancel after the deadline set in the relevant cancellation policy. You should also not fail to make check-in possible, fail to pay, or break the host's house rules. 

Being unresponsive

You should not have persistently and pervasively low ratings, be unresponsive during booking or throughout a stay, fail to provide an adequate point of contact for hosting, or refuse to participate in our resolution process.

Verification

We encourage all of our members to take place in the variety of verification opportunities provided on the platform:

Verified ID

Guests and hosts verify their IDs by connecting to their social networks and scanning their official ID or confirming personal details.

Profile & Reviews

Get to know your guest or host through detailed profiles and confirmed reviews.

Messaging

Use our messaging system to learn more about a host or ask a guest about their needs.

A Secure Platform

We handle the money so you do not have to.